Be alert for fraudulent e-mails claiming to be from FedEx regarding a package that could not be delivered. These e-mails ask the receiver to open an attachment in order to obtain the airbill or invoice for picking up the package. The attachment contained in this type of e-mail activates a virus. DO NOT OPEN the attachment. Instead, delete the e-mail immediately.
These fraudulent e-mails are the unauthorized actions of third parties not associated with FedEx. When FedEx sends e-mails with tracking updates for undeliverable packages, we do not include attachments.
FedEx does not request, via unsolicited mail or e-mail, payment or personal information in return for goods in transit or in FedEx custody.