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Telstra's three million internet customers have been left without coverage after an unexplained outage.

The outage occurred at 1.50pm (AEST) as customers in Sydney, Melbourne, Canberra, Adelaide, the Gold Coast, Brisbane, Townsville, Tasmania and Perth reported their connections were down on web forum Whirlpool.

Friday, 10 February 2012 11:14

Malicious Email - BEWARE

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Virus Alert

Be alert for fraudulent e-mails claiming to be from FedEx regarding a package that could not be delivered. These e-mails ask the receiver to open an attachment in order to obtain the airbill or invoice for picking up the package. The attachment contained in this type of e-mail activates a virus. DO NOT OPEN the attachment. Instead, delete the e-mail immediately.

These fraudulent e-mails are the unauthorized actions of third parties not associated with FedEx. When FedEx sends e-mails with tracking updates for undeliverable packages, we do not include attachments.

FedEx does not request, via unsolicited mail or e-mail, payment or personal information in return for goods in transit or in FedEx custody.

Email for some Telstra BigPond customers may not be reaching its final destination, with the company investigating a delivery issue that has been hitting the company since the weekend.

Number of BigPond's SMTP server IP addresses (mail.bigpond.com) have been blacklisted by security which means users get bounced back email when they try to send emails out using mail.bigpond.com

The issue is believed to be affecting at least several hundred users, who are currently not receiving email, while senders receive bounce back notices for emails sent out from BigPond network. 

"The issue is under full investigation and we are checking the email addresses concerned. We apologise for any inconvenience and hope to have the cause identified quickly and full services restored for those affected customers," Telstra said.

Monday, 06 February 2012 08:19

Data Backup: An IT Consultant's Nightmare

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Is staying in business important to your company?

We don't want to be sensationalistic here, but there is a serious real-world link between data loss and staying in business. Let's look at some statistics.

Microsoft's OneNote is often seen as one of the extra applications that is bundled in with several Microsoft Office packages.  In this article, We'll introduce OneNote, and show off some neat things it's used for, and how it can make your life easier.  OneNote has a whole slew of neat features that you can take advantage of, which we'll cover in the article as well.

Wednesday, 01 February 2012 14:56

Handy Tips for Taking Screenshots

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Don't you hate it when you contact us for tech support with a strange issue, and then you can't recreate it? Don't feel bad. It happens all the time, even to us. Sometimes those rarely occurring issues can't be fixed unless you get some photographic evidence of what's going on. This quick guide will show you how to take screenshots of your desktop.

There are plenty of reasons you may want to take a screenshot besides to show tech support that random computer problem that plagues your workstation every full moon. You can capture portions of your screen and put them into documents, walk clients through getting to certain areas of your website, or document what you are seeing during a webinar.

 Who isn't looking to spend a little less or get more out of their current investments? The costs of day to day business for small businesses need to be within budget, but you still need to give your staff the tools they need to get the job done. Here are some tips for cutting costs without making big sacrifices.

What makes a password strong is the combination of different alphanumeric, special characters, and capitalization that you use, and of course the length of the password.

I don't know about you, but I don't want to remember and type an epistle when I fill out a password field. And, ideally, I don't want to use the same password on many sites, because if one is compromised then my entire life is unlocked.

I want to show you here how to choose very strong passwords for every website that you use, that are different for each website, and are each only 9 characters in length max.

A study found that an 8-character password that's constructed in the manner I'm going to show you has 7.2 quadrillion different combinations, and will take 83.5 days to crack if the hacker can try 1 billion different passwords per second.

Cloud computing is one of the largest growing areas in the IT industry. The concept of “Cloud Computing” refers to the hosting of a server or an application by a third party in an offsite location accessed via the Internet. The premise is that the vendor will not only provide the client with a reliable experience, but one that will be resistant to downtime and data loss.

Personally, I know that the Insurance industry has been enjoying the benefits of cloud computing for many years. But what are the caveats and recent concerns garnered by those enrolled in these online services?

Monday, 25 April 2011 04:39

Quick Tech Productivity Pointers

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Multitasking has become one of the buzzwords of the twenty-first century. Did you know that your browser lets you multitask, too? Most modern browsers (IE8, Firefox, and Safari) provide the user with a rich interface that allows for multiple windows to be open in the same browser at once. “How is this miracle performed?” you may ask. If you look at the tab shown in the image above, you will see on its right side is a smaller tab. If you place your mouse over it, you will see the option to open a new tab. Click on this tab and a new window will open within the current browser. By clicking on the tabs or pressing the TAB key while depressing the CTRL key, you may cycle through the existing opened windows in your browser. Do you want even more tricks? Once you have multiple windows opened in the browser, you may then notice a new icon to the left of the tabs with a down arrow. This button’s down arrow allows you to open any one window that you want without using the “cycle-thru” method. Click on the button itself and you will see your tabbed windows displayed all together on one screen. In that screen, you may close or activate any of the windows using your mouse. If you prefer to see your tabs in a particular order, you may drag them in order to rearrange them. Having multiple tabs may enhance your day. You can do the same with multiple Home Pages, but that may slow down the initial response of your browser.

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